NHTSA Complaint #10817610 — 2009 CADILLAC CTS

SERVICE TRACTION CONTROL AND REDUCED ENGINE POWER CAME ON THE DISPLAY. VEHICLE RUNS AND IDLES ROUGHLY EVEN WHEN IN PARK. TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD TO CALL CADILLAC DEALER ABOUT A SPECIAL COVERAGE ADJUSTMENT: THROTTLE BODY-REDUCED POWER MODE. GM #14582. LOOKED UP THIS SPECIAL ADJUSTMENT AND IT STATES IT IS ON 2008-2011 CADILLAC CTS MODELS. CALLED LOCAL DEALERSHIP AND WAS TOLD IT HAD BEEN DETERMINED THAT BECAUSE MY CAR WAS NOT MANUFACTURED IN A SPECIFIC PLANT, IT WAS NOT INCLUDED. MY CAR IS DOING EXACTLY WHAT THIS SPECIAL ADJUSTMENT COVERS AND I AM NOT ELIGIBLE TO HAVE MY CAR REPAIRED BECAUSE OF WHERE IT WAS BUILT? I WAS TOLD THAT I COULD HAVE A GM CERTIFIED DEALERSHIP VERIFY THE ISSUE AND THEN CALL GM EXPERIENCE REP. IF I WAS NOT SATISFIED WITH RESULTS THEN I COULD CALL GM CUSTOMER SERVICE AND ASK FOR HELP PAYING FOR THE REPAIR. I SHOULD NOT HAVE TO PAY FOR A REPAIR THAT HAS ALREADY BEEN DOCUMENTED AND IS CURRENTLY BEING FIXED ON OTHER CADILLAC CTS VEHICLES. THIS NEEDS TO BE REPAIRED ACROSS THE BOARD AS OBVIOUSLY THIS IS NOT JUST A FAULTY PART PUT ON VEHICLES IN SPECIFIC PLANTS OR WITH SPECIFIC PARTS.