NHTSA Complaint #10816650 — 2007 DODGE RAM 2500

FAILURE TO HONOR WARRANTY. 2007 POWER WAGON WAS ADVERTISED AS LIFETIME POWERTRAIN LIMITED WARRANTY (ATTACHED). PURCHASED TRUCK NEW FROM DEALER 1/15/08. 7/18/13 DEALER REPAIRED LEAKING DRIVE PINION OIL SEAL COVERED BY WARRANTY. 10/18/13 TRANSFER CASE MALFUNCTIONS WONT STAY IN 4X4 AND POPS INTO NEUTRAL WHEN CLIMBING HILLS OFF-ROAD CAUSING LOSS OF POWER. DEALER REFUSED TO HONOR WARRANTY. SAID WARRANTY COVERAGE CODE 803 INDICATED I DIDN'T HAVE A FREE 5 YEAR INSPECTION OF COVERED ITEMS. 4/19/14 REAR DIFFERENTIAL LOCK LIGHT MALFUNCTIONING WHILE DRIVING ON HWY. DEALER REFUSED TO HONOR WARRANTY. DEALER CLAIMED CORPORATE NOTIFIED ME OF REQUIRED INSPECTION. I ASKED FOR PROOF OF NOTIFICATION AND IT COULDN'T BE PROVIDED. I CONTACTED CHRYSLER DISPUTE RESOLUTION CENTER AND WAS TOLD THE DEALER WAS SUPPOSED TO INFORM ME OF THE NEEDED FREE INSPECTION TO CONTINUE LIFETIME WARRANTY. I ASKED FOR PROOF THAT I HAD BEEN NOTIFIED AND WAS TOLD THAT I HAD NO PROOF THAT I WASN'T NOTIFIED AND THAT THE LIFETIME WARRANTY WOULDN'T BE HONORED. THOUSANDS OF DOLLARS IN REPAIRS NOW FOR ITEMS COVERED UNDER LIFETIME WARRANTY.