NHTSA Complaint #10811994 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10811994
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	November 23, 2015
Date Filed	December 23, 2015
Mileage	35,192 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

SEVERAL TIMES UPON STARTING MY 2009 ESCAPE, THE POWER STEERING WOULD NOT WORK. IT WAS LIKE TRYING TO STEER THE CAR WHEN IT WAS NOT STARTED. AFTER SHUTTING THE VEHICLE OFF AND RE-STARTING SEVERAL TIMES, THE POWER STEERING WOULD THEN WORK PROPERLY. A FORD DEALER SAID THAT THE ONLY FIX FOR THIS PROBLEM WAS TO REPLACE THE STEERING COLUMN. EVEN THOUGH MY VEHICLE HAD LESS THAN 36,000 MILES ON THE ODOMETER, FORD WOULD NOT COVER THE COST. I DECIDED TO HAVE THE PROBLEM REPAIRED FOR FEAR THAT THE POWER STEERING WOULD QUIT WHILE DRIVING. I HAD TO PAY $1137.07 OUT OF POCKET TO FIX THE PROBLEM. I AM THE ORIGINAL OWNER OF THE ESCAPE

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