NHTSA Complaint #10811880 — 2003 LINCOLN TOWN CAR STEERING

Complaint Details

ODI Number	10811880
Vehicle	2003 LINCOLN TOWN CAR
Component	STEERING
Date of Incident	December 21, 2015
Date Filed	December 23, 2015
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE LOWER STEERING SHAFT DETACHED CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO AVOID A CRASH HOWEVER, A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE INSPECTION AND THE TECHNICIAN INFORMED THE CONTACT THAT THE LOWER STEERING SHAFT WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AGAIN WHERE IT WAS DIAGNOSED THAT THE UPPER STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILLAGE WAS 80,000.

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