NHTSA Complaint #10811761 — 2012 DODGE DURANGO

MY 2012 DODGE DURANGO HAS LOST STEERING POWER 4 TIMES SINCE I PURCHASED IT NEW. THE FIRST 3 TIMES THE REPAIR WAS PERFORMED UNDER WARRANTY BY LARRY H MILLER DODGE, 4220 E 22ND STREET, TUCSON, AZ. 85711, (520) 745-1000. IN THESE CASES, THE DEALER CLAIMED A HOSE HAD COME OFF AND THEY CONNECTED IT BACK ON. DOCUMENTATION ON THESE REPAIRS AVAILABLE IS UPON REQUEST. THE ISSUE WAS REPORTED TO CHRYSLER-DODGE CONSUMER AFFAIRS DEPT. AND WAS ASSIGNED CASE NO. 24966049. MY VEHICLE LOST STEERING POWER FOR THE FOURTH TIME ON DECEMBER 21, 2015. IT LEFT A HUGE PUDDLE OF FLUID ON THE PAVEMENT AND THE POWER STEERING CONTAINER IS EMPTY. EVERY TIME THIS HAS HAPPENED, WE HAVE BEEN LUCKY TO AVOID AN ACCIDENT. HOWEVER, WE HAVE BECOME AFRAID OF DRIVING THE VEHICLE. THE CAR IS NOW PERMANENTLY PARKED WITH NO POWER STEERING. I BELIEVE THERE IS A DESIGN OR MANUFACTURING DEFECT WITH THE HOSE THAT KEEPS COMING OFF. PUTTING IT BACK ON IS NOT AN ACCEPTABLE FORM OF REPAIR. IT DOES NOT SOLVE THE PROBLEM AND IT ENDANGERS OUR LIFE.