NHTSA Complaint #10811660 — 2014 KIA SOUL

ENTER INTO A RETAIL INSTALLMENT SALE CONTRACT ON DECEMBER 2ND 2015.ON DECEMBER 18 TH MY WIFE RECEIVED A CALL FROM CARSON TOYOTA WHO STATED MERRY CHRISTMAS,I HAVE GOOD NEWS FOR YOU,CAN YOU COME IN WE CAN LOWER YOUR PAYMENTS, I TOLD HIM WE ARE OKAY WITH OUR PAYMENTS,ALSO I ADVISE HIM THAT MY HUSBAND IS AT THE DOCTOR. HE STATED TELL MY HUSBAND HE CAN GET A LOWER PAYMENT .I TOLD HIM ARE YOU SURE YOU HAVE THE RIGHT PERSON, HE STATED WE DO NOT PLAY. SO ME AND MY HUSBAND SWING BY ON MONDAY. WHEN WE ARRIVED THERE MY HUSBAND WAS TOLD THAT THEY NEEDED A THOUSAND DOLLARS MORE DOWN PAYMENT. I ADVISE THEM THAT IT HAS BEING TWENTY DAYS SINCE WE SIGN THE CONTRACT .FIRST THEY DID NOT WANT US TO LEAVE WITH THE VEHICLE. SO WE TOLD CAN WE TAKE OUT PERSONAL EFFECTS FROM THE CAR ,THEY CAME BACK AND TOLD MY HUSBAND THAT THEY HAVE THE RIGHT TO TAKE BACK THE CAR CAUSE MY HUSBAND CREDIT SCORE AND HE MUST GIVE ANOTHER THOUSAND DOLLARS ,THEY TOLD MY HUSBAND TAKE THE CAR AND SEE IF HE CAN BRING IN AT LEASE 250$ I ADVICE THEM I WILL SEE LEGAL ADVICE. THEY STATED THEY HAVE MANY ATTORNEYS I KNEW SOMETHING WAS NOT RIGHT MY HUSBAND LOOKED SO STRESS OUT HE WORK AND RETURN LATE AT NIGHT I KEPT THINKING.I CAME HOME CAME ON THE COMPUTER DID A LITTLE INVESTIGATION . I DISCOVER THAT THIS VEHICLE HAVE A DEFECT AND THIS DEALER KNEW AND THE DEFECT WAS NOT REMEDIED,INSTEAD THEY CONTINUED TOTAKE ADVANTAGE OF US AND STILL HAVE NOT DISCLOSE THE TRUTH OF THIS UNSAFE VEHICLE. THANKS IN ADVANCE REGARDING THIS ISSUETHE FAULT OR PROBLEM THAT CREATED THE UNSAFE CONDITION ARE IF A DRIVER CONTINUE TO OPERATE THIS VEHICLE THIS COULD IMPAIR ACCELERRATION AND INCREAS THE RISK OF A CRASH