NHTSA Complaint #10811649 — 2007 DODGE NITRO 4X4

TL* THE CONTACT OWNS A 2007 DODGE NITRO 4X4. THE CONTACT STATED THAT THE WINDSHIELD WIPERS SEIZED. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RELAY MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE WINDSHIELD WIPERS MALFUNCTIONED AND ALL FOUR DOORS WOULD LOCK AUTOMATICALLY WHILE THE VEHICLE WAS ACCELERATING. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V438000 (VISIBILITY), WHICH STATED THAT THE RELAYS AND MODULES WOULD BE UPDATED AND REPAIRED. THE MECHANIC INFORMED THE CONTACT THAT THE MODULE NOT ONLY NEEDED TO BE UPDATED BUT REPLACED AS WELL. THE DEALER DID NOT DIAGNOSE THE VEHICLE ONCE THE FAILURE RECURRED TO IDENTIFY ANY FURTHER REPAIRS. THE REPAIR WAS NOT COMPLETED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.