NHTSA Complaint #10811359 — 2002 BMW Z3

TWO TIMES WE HAVE BEEN UNABLE TO DISENGAGE THE STEERING WHEEL LOCKED. WE HAVE HAD TO GET THE CAR TOWED TO DEALER FOR SERVICE. WE THOUGHT THAT THE FIRST TIME WAS A MISTAKE, THEN IT HAPPENED A SECOND TIME. NO MATTER HOW HARD WE TRIED, WE COULD NOT GET THE STEERING WHEEL UNLOCKED TO DRIVE THE CAR, EVEN THOUGH WE HAD THE KEY. THE VEHICLE WAS IN THE PARKING POSITION AND WE COULD NOT GET THE STEERING WHEEL TO MOVE. WE HAVE A AUTOMATIC TRANSMISSION WITH A KEY LOCK. WE WOULD PARK THE CAR IN THE PARKING LOT AND WHEN WE RETURNED, WE WOULD PUT THE KEY IN THE IGNITION TO START THE CAR, BUT THE STEERING WHEEL WOULD NOT MOVE. IT WAS COMPLETELY LOCKED. THE STEERING WHEEL WOULD NOT TURN EITHER LEFT OR RIGHT. THE CAR WOULD BE IN PARK WITH EVERYTHING OFF, AND NOTHING WOULD MOVE.