NHTSA Complaint #10811092 — 2015 YAMAHA YZF-R1

MY NEW VEHICLE PURCHASED IN NOVEMBER, 2015, HAS A DEFECT WITH THE TRANSMISSION THAT MAY CAUSE IT TO LOCK UP AT SPEED. THE MANUFACTURER'S FIX IS TO BRING THE VEHICLE BACK TO DEALER FOR A COMPLETE ENGINE TEARDOWN ALTHOUGH TECHNICIANS ARE NOT TRAINED TO PERFORM THIS TYPE OF PROCESS. THE ESTIMATED TIME TO GET AN APPOINTMENT WITH A DEALER DUE TO YAMAHA CORP. NOT RELEASING PARTS IS TWO MONTHS. WHEN I CALLED YAMAHA TO ASK THEM TO BUY THE VEHICLE BACK SO THAT MAY PURCHASE A TROUBLE-FREE VEHICLE WAS, "THIS IS YOUR VEHICLE, YOUR PROBLEM. GET IT TO THE DEALER AT YOUR CONVENIENCE AND NO OTHER SOLUTION CAN BE OFFERED. CUSTOMER SERVICE AGENT WAS VERY UNSYMPATHETIC TO MY ISSUE AND SAID, " YOU ARE NOT THE ONLY ONE ASKING FOR AN EXCHANGE BUT CAN'T BE DONE...PERIOD" I TOLD HIM, I AM NOT ASKING FOR A HAND OUT, ONLY WANT MY MONIES WORTH AND A VEHICLE THAT IS NOT COMPROMISED BY MECHANICAL ISSUES AND A MECHANICAL FIX THAT MAY PRODUCE ONGOING ISSUES IN THE FUTURE AS THIS PROCEDURE IS A MAJOR FIX THAT HAS BEEN KNOWN TO CAUSE OTHER PROBLEMS AFTER THE INITIAL QUICK FIX. I AM DISAPPOINTED WITH THE LACK OF CONCERN FOR MY TIME AND MONEY. THIS IS THE REASON WHY I BOUGHT A NEW UNIT AND NOT A USED ONE, TO AVOID ANY ISSUES BUT HERE I AM DOING SO AFTER SPENDING 18K FOR A NEW VEHICLE. I NEED HELP AS I CANNOT AFFORD TO WAIT UNTIL SOMEONE ELSE'S SCHEDULE ALLOW TIME TO HELP ME. I WANT MY MONIES WORTH OR HAVE YAMAHA TAKE THE VEHICLE BACK SO I CAN PURCHASE A MORE RELIABLE ONE. THANK YOU. *TR