NHTSA Complaint #10811082 — 2007 FORD FIVE HUNDRED

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10811082
Vehicle	2007 FORD FIVE HUNDRED
Component	ELECTRICAL SYSTEM
Date of Incident	December 1, 2015
Date Filed	December 18, 2015
Mileage	62,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

WHILE DRIVING ONE DAY, MY CLUSTER PANEL WENT DARK. AT FIRST I THOUGHT IT MAY BE THE BATTERY, WHICH WOULD ALSO CAUSE THE CAR TO DIE. HOWEVER, THE CAR WAS STILL RUNNING. WHEN I DROVE IT TO MY MECHANIC, IT DID THE SAME THING BUT BEGAN FLICKERING ON AND OFF THE WHOLE WAY THERE. NOT ONLY WAS IT ANNOYING, BUT I COULD NOT SEE MY SPEED NOR MY GAS GAUGE. ADDITIONALLY, WHEN I TRIED TO USE MY EMERGENCY LIGHTS, THEY WOULD ALSO GO OFF WHENEVER THE PANEL WENT OUT. THE REPAIR OF THE WHOLE CLUSTER PANEL IS NOT CHEAP. AN ESTIMATE FOR ME WAS $900 FROM MY MECHANIC. SINCE IT WILL HAVE TO BE PROGRAMMED HOWEVER, I WILL HAVE TO TAKE IT TO FORD WHICH IS A PAIN IN ITSELF. THERE ARE COUNTLESS REVIEWS ON THIS PROBLEM, IT SHOULD NOT BE LEFT UP TO THE CONSUMER TO TAKE ON SUCH A SIGNIFICANT EXPENSE. MY CAR HAS ROUGHLY 62,000 MILES ON IT.

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