NHTSA Complaint #10810899 — 2014 NISSAN PATHFINDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10810899
Vehicle 2014 NISSAN PATHFINDER
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 36,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

PURCHASED 2014 PATHFINDER NISSAN FROM NALLEY NISSAN IN DECATUR, GEORGIA. PRIOR TO PURCHASING I CONDUCTED MY RESEARCH AND WAS INFORMED THAT THE THEIR WAS A RECALL ON THE HOOD LATCH. I WAS INFORMED THAT THIS HAD BEEN REPAIRED. AFTER RETURNING HOME WITH THE CAR OVER 170 MILES, THE 2ND DAY (RAINY MORNING) WHILE TRAVELING WITH MY TWO DAUGHTERS, HOOD BLEW BACK (BENDING BOTH SIDES), WHICH BLINDED MY VISIBILITY, THUS FORCING ME TO STEER OFF THE ROAD TO AVOID HITTING OTHERS. THE DEALER WAS NOT RESPONSIVE AND I CONTACTED NISSAN HEADQUARTERS. AFTER 2-WEEKS, AN INVESTIGATOR CAME AND RULED THAT THE HOOD WAS NOT REPAIRED PROPERLY. IT TOOK NEARLY 4-ADDITIONAL WEEKS TO PROCESS PAPERWORK. AFTER 6-WEEKS OF PAYING OUT OF POCKET FOR CAR RENTALS (THEY WOULD NOT PAY NOR ASSIST ME WITH GETTING A RENTAL CAR) WHICH CAUSED FINANCIAL HARDSHIP; EMOTIONAL DISTRESS (EMERGENCY ROOM VISITS AND SEVERAL DOCTORS APPOINTMENTS); AND NOT TO MENTION TWO PAID CAR NOTES WITHOUT THE CAR. NISSAN HEADQUARTERS CALLED TO INFORM ME THEY CAN ONLY REPAIR THE CAR AGAIN AND REFUND ME MY CAR RENTAL FEES. I AM CONCERNED THAT THE HOOD ON THIS CAR IS A LEMON DEFECT THAT WILL JEOPARDIZE MY SAFETY AS WELL AS OTHERS. IS THERE ANY OTHER COURSE OF ACTION THAT COULD BE DEMANDED FROM THE NISSAN SUCH AS A REFUND FOR THE CAR OR NEW CAR REPLACEMENT (2014)? I AM NOT COMFORTABLE WITH THE REPAIRS TO A HOOD LATCH FOR A 2ND TIME. RECALL #15V033000.

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