NHTSA Complaint #10810687 — 2015 HONDA ACCORD

WITH 800 MILES ON THE VEHICLE, IT STALLED AT 65 MPH. TOOK IT TO THE DEALER, THEY COULD NOT RECREATE THE PROBLEM. I TOLD THEM I DID NOT WANT THE CAR BACK UNTIL THE PROBLEM WAS FIXED. AFTER 10 DAYS, WE RELUCTANTLY TOOK THE CAR BACK. THE DEALER SAID THEY REPORTED THE PROBLEM TO HONDA, BUT I REALLY DON'T KNOW IF THEY DID. THEY SAID "DRIVER ERROR". IN LATE NOVEMBER, WE RECEIVED A SAFETY RECALL LETTER SAYING OUR CAR MIGHT STALL AT HIGHWAY SPEEDS. WE HAD THE SOFTWARE UPDATED, THE 4 DAYS LATER THE CAR STALLED AGAIN. THANKFULLY IN A PARKING LOT. IT TOOK 10 MINUTES TO GET IT STARTED. RIGHT AWAY, WE TOOK IT TO THE DEALER, REMOVED OUR LICENSE PLATES, AND INFORMED THE SERVICE MANAGER WE WOULD NOT DRIVE IT AGAIN. HE SAIS IT WAS "DRIVER ERROR". THE NEXT WEEK WE TRADED THE CAR FOR A NEW FORD FUSION. IT COST US SEVERAL THOUSAND DOLLARS TO DO THIS, BUT WE SAID IT WASN'T WORTH THE CHANCE THAT IT WOULD STALL AGAIN. THE DEALER AND MAYBE HONDA DID NOT STEP UP TO THE PLATE ON THIS MATTER. THEY PUT IT ALL ON ME, THE CONSUMER. THANKS FOR LISTENING.