NHTSA Complaint #10810619 — 2015 JAYCO PRECEPT

ON OUR FIRST TRIP ACROSS COUNTRY IN OUR NEW PRECEPT 35UN, WE DISCOVERED A SEVERE HEAD LIGHT ISSUE. THE HEADLIGHTS WERE POINTED DOWN STRAIGHT AT THE PAVEMENT ABOUT 15 FEET OFF THE FRONT OF THE COACH. I HAD TO WHITE KNUCKLE A 5 HOUR DRIVE IN THE WESTERN NEBRASKA. WESTBOUND US20 WITHOUT A LIGHT IN SIGHT. MY HIGH BEAMS WERE ON OUR ENTIRE DRIVE AND I NEVER HAD ONE PASSING VEHICLE IN THE OPPOSING LANE FLASH AT ME. WHEN I LOOKED INSIDE THE HOOD TO SEE IF I COULD MAKE AN ADJUSTMENT, MY HEAD SPUN. THE CONTRAPTION THAT HOLDS THE HEAD LIGHTS IN PLACE DIDN'T MAKE FOR AN EASY ADJUSTMENT. I DID WHAT I COULD, BUT IT BARELY MADE A DIFFERENCE. I PULLED INTO A FORD DEALERSHIP AT MY EARLIEST CONVENIENCE. WE WERE TOLD IT WAS A JAYCO ISSUE. I EVENTUALLY GOT HOME TO CONNECTICUT FROM WYOMING DOING THE BEST WE COULD TO AVOID DRIVING AT NIGHT. WE DROPPED OFF THE COACH AT THE JAYCO DEALERSHIP AND ASKED THEM TO FIX THE HEADLIGHTS. WHEN PICKING UP THE COACH, IT WAS EXPLAINED TO US THAT JAYCO WILL NOT FIX THE HEADLIGHT ISSUE. THE SERVICE MANAGER EXPLAINED THAT HE HIMSELF IS AWARE OF MULTIPLE CUSTOMER COMPLAINTS WITH THIS MODEL FROM HIS DEALERSHIP ALONE. HE SAID THAT JAYCO IS AWARE OF THE PROBLEM AND THEY WILL NOT ADDRESS IT OTHER THAT ASKING THE TECHS TO DO THE BEST THEY CAN TO FIX THEM. IN SPEAKING WITH THE TECH THAT WORKED ON MY PRECEPT, HE SAID THAT HE DID THE BEST HE COULD, BUT THEY COULDN'T BRING THEM TO ANYWHERE CLOSE TO WHERE THEY NEED TO BE. MY WIFE SENT AN EMAIL ABOUT THIS AND SEVERAL OTHER ISSUES WE HAD ON OUR TRIP TO YOU BACK ON 10/19 AND HAS ONLY RECEIVED THE AUTOMATED RESPONSE THANKING HER FOR HER INQUIRY AND THAT YOU WOULD BE CONTACTING US SHORTLY. WE'VE YET TO RECEIVE ANY RESPONSE.