NHTSA Complaint #10810156 — 2007 LEXUS RX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10810156
Vehicle	2007 LEXUS RX
Component	STRUCTURE:BODY
Date of Incident	November 25, 2015
Date Filed	December 14, 2015
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE LIFTGATE ON OUR 2007 LEXUS RX350 HAS A VERY HAZARDOUS SAFETY ISSUE. WHEN PUSHING THE AUTO LIFTGATE BUTTON IN THE CAR TO OPEN THE LIFTGATE IT OPENS FOR A COUPLE OF SECONDS BUT THEN WITHOUT WARNING WILL START TO SHUT ON ITS OWN. THERE IS NO SAFETY FEATURE THAT KEEPS IF FROM CLOSING EVEN IF YOU ARE STANDING THERE EMPTYING GROCERIES, ETC. BOTH MY SON AND I ALMOST GOT OUR HEADS CRUSHED BY THE LIFTGATE COMING DOWN ON US. THE CAR IS STATIONARY WHEN THIS HAPPENS. IT DOES NOT HAPPEN IF THE LIFTGATE IS OPENED MANUALLY. WE FEEL THAT THIS IS A HUGE SAFTETY CONCERN FOR ANYONE WHO DOES NOT KNOW TO MOVE AWAY BECAUSE THE LIFTGATE WILL COME RIGHT DOWN ON YOUR HEAD.

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