NHTSA Complaint #10810133 — 2004 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	10810133
Vehicle	2004 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	December 1, 2014
Date Filed	December 14, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

IN THE MIDDLE OF THE REAR PANEL UNDER THE REAR GLASS NEAR THE REAR WIPER CRACKS. THE FIRST TIME WE PAID TO HAVE THE PANEL REPLACED. BECAUSE WE WERE CONCERNED THAT THE GLASS WOULD COME LOOSE CAUSING AN ACCIDENT. LESS THAN 18 MONTHS AND THE CRACKS HAVE REAPPEARED ONLY NOW THERE ARE TWO CRACKS IN THE SAME LOCATION. WE HAVE SEEN MULTIPLE CARS ON THE ROAD WITH THIS SAME CRACK. THE DEALER SAYS THEY HAVE SEEN AS WELL. CALLED FORD REGARDING THIS ISSUE. HOWEVER, FORD REFUSES TO ACKNOWLEDGE THAT THERE IS A DEFAULT IN THE PANEL WHICH CAN CAUSES THE REAR GLASS TO FALL OUT CAUSING SERIOUS ACCIDENTS.

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