NHTSA Complaint #10810036 — 2013 CADILLAC SRX

VERY DISAPPOINTED IN THIS CAR. PURCHASED NEW. WE ARE STILL WORKING FOR RESOLUTION TO THE TCM TRANSMISSION CONTROL MODULE RECALL- THE DEALER ORIGINALLY REPROGRAMMED THE TCM USING WRONG PROGRAM WHICH CAUSED A HUGE DELAY BETWEEN SHIFTS. IT WAS REPROGRAMED SEVERAL MONTHS LATER, BUT NOW IS EXPERIENCING THE LAG WHEN THE CAR IS IN "ECO"MODE..OCCURS WHEN THE CAR ACCELERATES TO 10 MPH, BREAKS ARE APPLIED, THEN GO TO ACCELERATE AGAIN--THERE IS A HUGE LAG--NEARLY HIT TRYING TO PULL INTO TRAFFIC. IN NORMAL MODE, THIS IS NOT AS PREVALENT, BUT IS NOT SHIFTING AS IT SHOULD. WITH THE REAR TOE NUT RECALL, THE DEALER TIGHTENED THE TOE NUTS.. THAT'S ALL THEIR NOTES STATE. WE TOOK THIS VEHICLE IN TO HAVE THEM DIAGNOSE A MULTITUDE OF ISSUE--ONE OF WHICH UNEVEN TIRE WEAR AND CHIPPING. THEY DETERMINED THAT THE REAR TOE WAS OUT OF ALIGNMENT SUBSTANTIALLY.-- APPEARS THAT WHEN THE RECALL WAS COMPLETED, ALL THEY DID WAS TIGHTEN THE TOE ADJUSTS (EVEN IF IN ALIGNMENT OR NOT) IF YOU LOOK AT THE RECALL REPORT, GM AMENDED THE SOP FOR RESOLVING THIS ISSUE IN EARLY 2015 WITH ADDITIONAL PICTURES OF HOW TO PROPERLY TIGHTEN THE TOE--WE ASKED THAT GM REPLACE THESE BADLY WORN TIRES, BUT THEY DECLINED--THE CAR HAS 28,000 MILES, AND IT ALREADY NEEDS NEW TIRES... !? ON 12/5/15 WHILE CLEANING THE VEHICLE, I FOUND SOME BEARINGS IN THE DRIVERS FLOOR BOARD--ALONG WITH SOME WHITE PLASTIC THAT HOUSES THE BEARINGS--I GUESS IT CAME FROM THE SEAT TRACK?--TAKING IN TO DEALER TO EXAMINE. THE CAR ALSO HAS EVIDENCE OF POWER STEERING FLUID LEAKING FROM THE RESERVOIR--AND UNDER THE DRIVER'S SIDE OF THE VEHICLE DUE TO POWER STEERING FLUID RESIDUE IN EACH OF THESE LOCATIONS. A PECKING NOISE IF PREVALENT AT SLOW SPEEDS. THE REAR CV SHAFT HAS THE PAINT WORN OFF WHERE SOMETHING IS IN CONTACT. ALSO CONFIRMED DURING ALL OF THIS THAT THE CAR HAS BEEN PAINTED--PRIOR TO US DRIVING OFF OF THE LOT NEW IN 2013