NHTSA Complaint #10809901 — 2011 LINCOLN MKX

THIS VEHICLE HAS BEEN PRODUCING A STRONG EXHAUST/BURNING/SULFUR SMELL IN THE CABIN WHILE USING THE CLIMATE CONTROL SYSTEM/RECIRCULATOR. THERE IS A TECHNICAL SERVICE BULLETIN OUT FOR THIS EXACT PROBLEM THAT STATES UNDER CERTAIN CONDITIONS EXHAUST FUMES CAN BE PULLED BACK INTO THE CABIN WHEN USING THE CLIMATE CONTROLS. I TOOK THE VEHICLE TO THE DEALERSHIP AND PAID $105.00 FOR THEM TO TELL ME EXACTLY WHAT I ALREADY KNOW. I WOULD LIKE TO KNOW WHAT THEY DID TO PINPOINT THIS SPECIFIC PROBLEM. THEY TOLD ME TSB IS NOT PAID FOR BY FORD. THEY QUOTED ME $500-600 TO FIX THE PROBLEM FOLLOWING THE TSB. MY WIFE AND KIDS ARE IN THIS VEHICLE 95% OF THE TIME AND HAVE COMPLAINED TO ME ABOUT THE NAUSEATING SMELL. NOT TO MENTION EXHAUST FUMES CONTAIN CARBON MONOXIDE! THE DEALERSHIP SAID THE REAR BUMPER NEEDS TO BE PULLED OFF AND NUMEROUS AREAS OF THE BODY SEALED WHERE FUMES ARE GETTING IN. WHY THIS ISN'T A FULL RECALL FROM FORD IS BEYOND ME. EXHAUST FUMES ENTERING THE CABIN MAKING PEOPLE FEEL SICK AND FORD KNOWS ABOUT THIS ISSUE SHOULD BE A FULL RECALL IN MY OPINION. OR AT LEAST COVER THIS REPAIR FOR THE PEOPLE THAT HAVE THIS PROBLEM. NOT SURE WHAT MY NEXT STEP WILL BE, BUT I CAN'T SPEND $500-$600 RIGHT NOW. I HOPE NHTSA RESEARCHES THIS PROBLEM IF THEY HAVEN'T ALREADY.