NHTSA Complaint #10808564 — 2014 HONDA ODYSSEY

WE BOUGHT A 2014 HONDA ODESSEY IT'S STARTED JERKING WHEN IT WAS 7500 MILES WHILE DRIVING IN SURFACE STREET IN HENDERSON, NV WE IMMEDIATELY TOOK IT TO THE DEALER HAVE IT FIXED THEY SAID THEY UPDATED THE SOFTWARE THEN STARTED JERKING AGAIN FOR THE 2ND TIME WHEN IT WAS 2700 MILES THAT ALMOST CAUSE US INTO AN ACCIDENT WHILE DRIVING TO LOS ANGELES. WE HAD IT TOWED ON 11/29/15 BY AAA FROM LA TO OC IN OUR HOTEL BECAUSE IT IS UNSAFE TO DRIVE WITH MY KIDS IN IT. THIS CAR IS DANGEROUS BECAUSE THE JERKS COMES AND GO EVERYTIME WE TAKE IT TO THE DEALER THEY KEEP SAYING IT NEEDS AN SOFTWARE UPDATE THEY KEPT OUR CAR AT THE DEALER FOR 2 DAYS THIS TIME THEY SAID NOTHING WRONG WITH IT THEY UPDATED THE SOFTWARE AGAIN. WE LIVED IN LAS VEGAS NOW WE ARE AFRAID TO MAKE A LONG TRIPS BECAUSE WE FEEL LIKE THIS CAR IS NOT SAFE ENOUGH FOR MY FAMILY. THEY CAN'T JUST KEEP UPDATING SOFTWARE ON THEIR TRANSMISSION EVERYTIME THE VAN JERKS. PLUS WE NEVER KNOW WHEN THE JERKS IS GOING TO START AND STOP ESPECIALLY WHEN YOU ARE FAR AWAY FROM HOME. THIS IS NOT RELIABLE AND UNSAFE. THE HONDA NEED TO DO SOMETHING ABOUT IT FOR THE SAFETY OF THE CONSUMERS.