NHTSA Complaint #10808020 — 2008 GMC ACADIA

TEMPORARY AND INTERMITTENT LOSS OF POWER STEERING DURING MANEUVERING AND TURNING CAUSES SAFETY AND CONTROL ISSUES. DURING THE LOSS OF POWER STEERING EVENT THE STEERING WHEEL REQUIRES A DRIVER TO APPLY MORE THAN NORMAL AMOUNTS OF TORQUE TO GET THE STEERING WHEEL TO ROTATE. THIS IS ESPECIALLY TRUE (REQUIRES MORE THAN NORMAL AMOUNTS OF TORQUE) WHEN THE SPEED OF THE STEERING WHEEL INPUT IS INCREASED TO PERFORM SHARP TURNS OR LOW SPEED MANEUVERING. THIS IS A KNOWN PROBLEM, BUT GM WILL NOT FIX THE PROBLEM BASED ON REPORTS FROM CONSUMERS WHO HAVE HAD THE PROBLEM. THEY WILL FIX THIS SAFETY ISSUE IF THERE A COMPLETE FAILURE OF THE POWER STEERING PUMP THAT CAN BE RECREATED IN THE GARAGE BY THEIR DEALER SERVICE DEPARTMENT. THIS PRESENTS A SAFETY ISSUE, BECAUSE A COMPLETE FAILURE IN THE SYSTEM IS THEN GOING TO OCCUR WHILE DRIVING ON PUBLIC ROADWAYS AND MAY RESULT IN A CRASH PRIOR TO GETTING THE VEHICLE TO THE DEALERSHIP FOR REPAIRS. THIS EVENT MAY HAPPEN 0 TO 5 TIMES A DAY/TRIP.