NHTSA Complaint #10807974 — 2015 MAZDA CX-9

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number 10807974
Vehicle 2015 MAZDA CX-9
Component SEAT BELTS
Date of Incident
Date Filed
Mileage 1,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I PURCHASED THE CAR NEW ON SEPTEMBER 18,2015. HAVING THE CAR FOR 3 MONTHS I HAVE BEEN AT THE SERVICE DEPARTMENT 3 TIMES. I GOT HOME THE FIRST DAY AND THE BELT WAS NOT REGISTERING AND WAS MAKING NOISE WHEN I HAD IT ON. THE LAST 2 TIMES I CONTINUE TO HEAR NOISE COMING FROM THE CAR. THE NOISE IS HEARD FROM UNDERNEATH AND IT HAS TO BE DRIVEN FOR SIGNIFICANT AMOUNT OF MINUTES BEFORE THE NOISE GOES AWAY. I RECORDED THE NOISE ON NOVEMBER 28,2015 AND CALLED THE DEALER VERY UPSET BECAUSE ITS A PROBLEM THAT'S NOT BEING ADDRESSED AND FIXED. I DROPPED THE CAR OFF ON MONDAY NOVEMBER 30,2015 AND WAS TOLD YESTERDAY DECEMBER 1,2015 THAT THEY DONT SEE THE PROBLEM.THIS IS A NEW CAR AND I NEVER TEST DRIVEN BEFORE BUYING. I NEED HELP. I HAVE THE RECORDING BUT I CANT ATTACH IT ON HERE.

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