NHTSA Complaint #10807796 — 2015 BMW 320I

THE BMW 320I 2015 VEHICLE CONTINUES TO DROP TIRE AIR PRESSURE BELOW A SAFE LEVEL. THE TIRE PRESSURE MONITORING SYSTEM IS DISABLING THE DRIVER'S ONBOARD DISPLAY WITH A LOW TIRE WARNING ALERT. ALL 4 TIRES ARE DROPPING FROM 32PSI TO 23PSI WHICH IS A SAFETY HAZARD. EACH TIME I VISIT THE CLASSIC BMW DEALERSHIP OF PLANO, TX ABOUT THE TPMS PROBLEM, TIRES ARE AGAIN TOPPED OFF AT 32PSI. THE DEALERSHIP WILL NOT GIVE ME A SERVICE RECEIPT AFTER ADDING AIR IN THE TIRES. I WAS INFORMED THAT I MUST PAY $163 IN ORDER TO RECEIVE A SERVICE RECEIPT ONCE THE AIR IS INSTALLED IN THE TIRES, OR I CAN HAVE THE AIR INSTALLED IN THE TIRES FREE, AND RECEIVE NO RECEIPT. THIS ALLOWS THE DEALERSHIP TO SUPPRESS THE ACTUAL NUMBER OF COMPLAINTS, BECAUSE THERE IS NOT A PAPER TRAIL. I PURCHASED 1 RECOMMENDED NEW TIRE IN SEPTEMBER OF 2015 FROM THE DEALERSHIP AND ALL 4 TIRES WERE SET TO 32PSI. TWO MONTHS LATER IN NOVEMBER 2015 ALL FOUR TIRES WERE AT 23PSI. THE 2015 CAR IS ONLY 8 MONTHS OLD, AND THE SERVICE DEPARTMENT SAID 23PSI IS NORMAL. I DISAGREE WITH THAT STATEMENT. THE TPMS, OR THE TIRES, OR BOTH ARE DEFECTIVE AND ARE A SAFETY PROBLEM. THE PROBLEM OCCURS DURING DRIVING, AND MAKING TURNS. THE PROBLEM OF SEVERELY UNDER INFLATED TIRES IS SO NUMEROUS THAT IT REQUIRES THE DEALERSHIP TO PROVIDE A SERVICE LANE ONLY FOR INFLATING DEFECTIVE TIRES.