NHTSA Complaint #10807198 — 2012 FORD FIESTA

IN DECEMBER 2014 I TOOK MY 2012 FORD FIESTA TO THE PACIFICO FORD DEALERSHIP FOR A SHUTTER CLUTCH PROBLEM. THEY "FIXED" THE PROBLEM BUT MY CAR CONTINUES TO JERK, STUTTER, SHAKE WHEN IN FIRST GEAR. THE CAR ALSO MAKES A NOISE. I TOOK THE CAR BACK FOR A SOFTWARE UPDATE IN OCTOBER 2015 BUT THE PROBLEMS CONTINUED. MY HUSBAND AND I WERE TOLD THAT THERE IS NOTHING THE DEALERSHIP CAN DO BECAUSE IT IS JUST HOW THE TRANSMISSION IS MADE. I WAS TOLD THAT IT WOULD NOT CAUSE A PROBLEM. I EXPLAINED THAT WHEN SITTING IN TRAFFIC IT FEELS LIKE MY CAR IS GOING TO STALL; IT ALSO JERKS. THE DEALERSHIP ACKNOWLEDGED THIS, ALONG WITH THE NOISE AND AGAIN TOLD ME THERE WAS NOTHING THAT CAN BE DONE AND THAT THEY WERE CHANGING THE TRANSMISSION IN NEWER MODELS. I HAVE CONCERNS WITH THE TRANSMISSION, ESPECIALLY SINCE I TRAVEL ON THE HIGHWAY EVERYDAY TO AND FROM WORK AND AM CONCERNED THAT THE DELAY IN SHIFTING WILL CAUSE AN ACCIDENT. I AM ALSO CONCERNED THAT THE PACIFICO FORD DEALERSHIP ACKNOWLEDGED THE PROBLEM AND IS DOING NOTHING TO HELP. MY WARRANTY IT GOING TO EXPIRE AND MY THOUGHTS ARE THAT IS WHEN FORD WILL BE ABLE TO ADDRESS THE PROBLEM SINCE THEY WILL NOT BE PAYING FOR IT; I WILL.