NHTSA Complaint #10806833 — 2003 SATURN ION

2003 SATURN ION. CONSUMER WRITES IN REGARDS TO STEERING COLUMN AND IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED IN THE FALL OF 2011, SHE EXPERIENCED A CLICKING SOUND IN STEERING COLUMN. THE CONSUMER STATED SHE WOULD HAVE TO WAIT A FEW MINUTES, BEFORE SHE WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE REPLACED THE SHIFT CONTROL ASSEMBLY. THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS, SO THE VEHICLE WAS RETURNED TO THE DEALER. THEY DETERMINED THE IGNITION SWITCH WAS FAULTY AND REPLACED IT, THE CONSUMER RECEIVED A RECALL NOTICE IN MARCH 2014. THE CONSUMER ONLY RECEIVED REIMBURSEMENT FOR THE IGNITION SWITCH AND NOT THE SHIFT CONTROL ASSEMBLY. ON JULY 23, 2015, THE CLICKING NOISE STARTED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. IT WAS DETERMINED, THE IGNITION SWITCH NEEDED TO BE REPLACED AGAIN. THE DEALER STATED THEY WERE NOT GOING TO REPLACE THE IGNITION AGAIN, BUT WERE WILLING TO REPLACED THE SHIFTER INTERLOCK, INSTEAD. *JB