NHTSA Complaint #10795110 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING LESS THAN 10 MPH, THERE WAS A POWER STEERING FAILURE AND SUDDEN LOSS OF POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD BY APPLYING FORCE TO THE STEERING WHEEL. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS TURNED OFF AND LATER RESTARTED, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. UPDATED 01/12/16*LJ UPDATED 02/01/16.*JB; UPDATED 04/25/18*JB *TR