NHTSA Complaint #10795007 — 2004 ACURA TL

MY 2004 ACURA TL HAS RECENTLY BEEN EXPERIENCING ISSUES WHERE THE TRANSMISSION WOULD LOCK UP WHILE DRIVING, POTENTIALLY LEAVING MYSELF AND MY PASSENGER(S) SUSCEPTIBLE TO A VEHICULAR CRASH AND RENDERING THE VEHICLE IMMOBILE. WHILE CHECKING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA), THE U.S. AUTOMOTIVE RECALL AND ACURA WEBSITES, I SAW THAT THERE HAD BEEN A RECALL (00-04 CL & TL A/T RECALL) FOR THE 'EXACT SAME ISSUE' I WAS HAVING WITH MY ACURA. I THEN PROCEEDED TO CALL THE 1800 NUMBER THAT WAS ON ACURA'S WEBPAGE. UPON CALLING THIS NUMBER, I WAS INSTANTLY MET WITH RESISTANCE ABOUT THE RECALL AND WAS GIVEN THE RUN AROUND ABOUT THE APPROPRIATE PERSON TO SPEAK WITH REGARDING THIS ISSUE. I WAS SPECIALLY TOLD THAT MY CAR WAS NOT IMPACTED BY THIS RECALL AND ACURA WOULD NOT HONOR THE SAFETY DEFECT THAT POTENTIAL AFFECTED 1,099,796 UNITS ACCORDING TO THE RECALL SUMMARY THAT IS DISPLAYED ON ALL THREE WEBSITES PREVIOUSLY MENTIONED. WHEN I REQUESTED TO SPEAK WITH A ZONE MANGER OR SOMEONE THAT WOULD LOOK INTO MY INQUIRY, I WAS PUT ON HOLD FOR 20 MINUTES, ONLY TO SPEAK WITH A CUSTOMER SERVICE AGENT BY THE NAME OF JULIAN. JULIAN REITERATED THAT MY ISSUE WAS NOT APPLICABLE TO THE RECALL AND SUGGESTED THAT I TAKE THE VEHICLE TO AN ACURA DEALERSHIP AT MY OWN EXPENSE. I INFORMED JULIAN THAT I WAS NOT PLEASED WITH HIS DECISION TO DISMISS MY INQUIRY AND I REQUESTED HIS CONTACT INFORMATION TO FILE A FORMAL COMPLAINT, WHICH HE REFUSED TO GIVE ME. I AM REACHING OUT TODAY BECAUSE MY VEHICLE HAS BEEN AFFECTED BY NHTSA RECALL NUMBER: 04V-176 AND I HAVE NOT RECEIVED THE CUSTOMER SERVICE THAT ANYONE WOULD FIND ACCEPTABLE IN RESOLVING THIS ISSUE. I WOULD LIKE FOR MY VEHICLE TO BE REPAIRED BY ACURA AT NO EXPENSE TO ME AND FOR SOMEONE AT ACURA TO FOLLOW UP WITH ME BY THE END OF THIS WEEK WITH A RESOLUTION TO THIS MATTER.