NHTSA Complaint #10794984 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10794984
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	November 1, 2015
Date Filed	November 19, 2015
Mileage	84,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

MY VEHICLE IS GIVING A "POWER STEERING ASSIST DEFAULT" WARNING LIGHT ON THE INSTRUMENT PANEL, AT THE SAME TIME THE WHEEL LOCKS UP AND I AM NOT ABLE TO MOVE THE STEERING WHEEL AT ALL. DRIVING THE CAR OR MOVING THE CAR IN ANY DIRECTION DOES NOT UNLOCK THE WHEEL AND THE WARNING LIGHT ON THE PANEL DOES NOT GO AWAY. THIS HAS HAPPENED 5-8 TIMES IN THE LAST TWO WEEKS. THE VEHICLE DID GET THE POWER STEERING FAILURE RECALL FIXED 9/15/15 AT RICH FORD. THE VEHICLE BEGAN TO GIVE THIS INSTRUMENT PANEL WARNING AND THE WHEEL LOCKS UP TWO WEEKS AGO. THE WARNING WOULD OCCUR AND THE STEERING WHEEL WOULD LOCK WHEN I ATTEMPTED TO PLACE THE VEHICLE IN REVERSE OR DRIVE. IT WOULD NOT GO AWAY UNLESS I TURNED THE CAR ON AND OFF MULTIPLE TIMES.

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