NHTSA Complaint #10794704 — 2012 FORD FUSION

DEVELOP A CLUNKING NOISE IN STEERING SYSTEM AT 82000 MILES. TOOK THE CAR TO A ASE MECHANIC IN MY TOWN AND IT WAS DIAGNOSED AS A FAILED EPAS (POWER STEERING RACK.) THE BILL FOR THIS IS GOING TO BE BETWEEN 1400-1600! I HAVE READ ELSEWHERE ONLINE OF FORD RECALLING THE FUSION FOR TROUBLE CODES IN THE SAME STEERING RACK FOR FAILED SENSORS AND LOSS OF POWER ASSIST SUDDENLY MAKING THE CAR DIFFICULT TO STEER AND RISKING A CRASH AS A RESULT. MY CONCERN IS COMPLETE MECHANICAL FAILURE DUE TO THE CLUNKING LIKE SOMETHING IS EITHER BROKEN OR ABOUT TO BREAK. THIS WOULD RESULT IN COMPLETE LOSS OF CONTROL OF VEHICLE AND A POSSIBLE CRASH. I REALIZE THINGS BREAK OUT OF WARRANTY BUT THIS IS A SAFETY ISSUE FIRST AND FOREMOST. MY DAUGHTER DRIVES THE CAR AND MY CONCERN IS FOR HER SAFETY. IF THERE IS NO RECALL ISSUED I WILL BE FORCED TO REPAIR OR TRADE THE CAR AND LOSE WHAT LITTLE EQUITY I HAD IN THE CAR BECAUSE OF ITS REPAIR BILL. THE CAR HAS BEEN WELL MAINTAINED. THIS IS NOT AN ABUSE ISSUE. MY OPINION IS THAT THIS A FAULTY PART. WHEN I TOOK IT TO MY LOCAL FORD DEALER, I WAS TOLD THERE WERE NO RECALLS ON THE CAR AND I WOULD HAVE TO PAY THE BILL OUT OF POCKET.