NHTSA Complaint #10794300 — 2012 CHRYSLER 200

I PURCHASED A 2012 CHRYSLER 200 FROM CARMAX LOCATED IN MEMPHIS TENNESSE BACK IN JULY 6, 2015. AFTER A FEW DAYS OF PURCHASE I NOTICED THE BRAKES WERE NOT WORKING PROPERLY. I TOOK THE CAR BACK IN IMMEDIATELY FOR SERVICE AND THE SERVICE MANAGER ADVISED IT WAS JUST A SMALL PROBLEM AND ASSURED ME THAT IT WAS FIXED. IN AUGUST I HAD THE SAME PROBLEM AND TOOK IT BACK TO THE SERVICE DEPARTMENT ( PLEASE BE ADVISED I AM EMPLOYED AND I HAVE TO DRIVE FROM PINE BLUFF TO MEMPHIS) AT THAT TIME THE SERVICE MANAGER ADVISED THAT IT WAS SOME KIND OF FLUID AND THE PROBLEM WAS FIXED. THIS WAS ALL DONE DURING THE FACTORY WARRANTY. ON NOVEMBER 8, 2015 MY BRAKES BEGAN TO DRAG AND WAS BARELY STOPPING I TOOK IT BACK TO THE SERVICE DEPARTMENT AND DEMANDED FOR THE PROBLEM TO BE FIXED BACK TO FACTORY PROFECTION. MR. JOE BROWN ADVISED THAT IT WOULD BE COVERED UNDER MY WARRANTY BUT I ADVISED THAT THE CAR WAS NEVER REPAIRED CORRECTLY UNDER FACTORY WARRENTY. I HAD TO PAY A 50.00 DOLLAR DEDUCTIBLE AND FIFTY TOWARDS A RENTAL CAR DEPOSIT. I WAS CALLED ON 11/13/2015 AND ADIVSED THAT MY CAR WAS READY. I COULDN'T PICK THE CAR UP UNTIL SATURDAY MORNING 11/14/2015. WHEN I CAME TO RETREVE MY CAR MY CAR WAS JUST SITTING IN THE PARKING LOT AND NO SERVICE WORKER WAS THERE TO DRIVE THE CAR WITH ME TO ENSURE THAT IT WAS WORKING PROPERLY. IN CONCLUSION MY BRAKES ARE STILL NOT WORKING AND IT COULD HAVE CAUSED ME MY LIFE ON THIS MORNING 11/17/2015. THE BRAKES ARE WORSE. I AM IN TEARS BECAUSE I AM A RECENT GRADUATE AND I AM WORKING TO PAY BILLS AND STUDENT LOANS. THIS IS WHAT PLACE AMERICAN PEOPLE IN PROVERTY WHEN SOMEONE SALES YOU SOMETHING AND IT ONLY WORKS FOR A SHORT PERIOD AND YOU PAY FOR WARRENTY AND THAT DOESNT HELP NEITHER. PLEASE HELP.