NHTSA Complaint #10790635 — 2015 HONDA CR-V

VEHICLE PURCHASED IN FEB 2015. HONDA CRV - EX. CURRENT MILES - 11K PURCHASED DEALER - OCEAN HONDA, NEW PORT RICHEY, FL SERVICING DEALER - HENDRICK HONDA, BRADENTON, FL THERE WAS A RATCHETING NOISE COMING FROM THE STEERING WHEEL EVERY TIME I TURN THE WHEEL. THIS HAPPENED CONSTANTLY DURING DRIVING & MAKING TURNS. HENDRICK HONDA IN BRADENTON FL, TESTED IT ON 10/6/15 AND MENTIONED THAT THERE IS A STEERING WHEEL SENSOR THAT IS CAUSING THIS NOISE AND NEEDS TO BE REPLACED. THEY REPLACED IT, BUT MY STEERING WHEEL CONTROLS FAILED. I TOOK IT BACK IN THE NEXT DAY ON 10/7/15 AND THEY FIXED THE STEERING WHEEL CONTROLS. THE RATCHETING NOISE CAME BACK A FEW DAYS LATER AND THIS TIME THE DEALERSHIP MENTIONED THAT THEY DIDN'T DIVE DEEPER LAST TIME AND THE PROBLEM IS WITH THE STEERING WHEEL COLUMN. THEY HAD THE VEHICLE FOR A COUPLE OF DAYS AND REPLACED THE STEERING WHEEL COLUMN ON 10/26/15. THE NOISE WENT AWAY, BUT ANOTHER PROBLEM SURFACED ON 11/14/15. THIS TIME IT WAS THE AIRBAG INDICATOR LIGHT THAT CONSTANTLY REMAIN LIT. THE OWNERS MANUAL SAID THAT IT IS VERY IMPORTANT TO GET THIS CHECKED OUT IMMEDIATELY. SO, MY CAR IS BACK AT THE DEALERSHIP ON 11/16. EVEN THE SERVICE ADVISORS ARE STUMPED AND SAY THAT THIS IS UNUSUAL FOR A BRAND NEW 2015 HONDA WITH 11K MILES TO HAVE ISSUES LIKE THIS. I CONTACTED AMERICAN HONDA TODAY AND HAVE FILED A FORMAL COMPLAINT STATING THAT THE ISSUES ARISING ARE THREATENING MY SAFETY AS A DRIVER OF THIS VEHICLE AND HONDA SOLD ME A CAR WITH SERIOUS MANUFACTURING DEFECTS. THEY ARE INVESTIGATING.