NHTSA Complaint #10790463 — 2008 BUICK ENCLAVE

UNDER 100K MILES, TRANSMISSION WENT OUT. DEALERSHIP STATED, FAULTY WAVE WASHER AND SNAP RING. THIS CAUSED THE VEHICLE TO GO INTO A NEUTRAL POSITION AT 70 MILES/HR. ENGINE REVVED. LOST STEERING AND VEHICLE WOULD NOT ACCELERATE. HAD TO COAST TO THE SHOULDER DURING HEAVY TRAFFIC. GM STATED REPLACEMENT WOULD COST $4500 FOR NEW TRANSMISSION. DECLINED GM'S ESTIMATE AND WENT TO A DIFFERENT AUTO SHOP AND REBUILT THE TRANSMISSION. MECHANICS AT THE TRANSMISSION SHOP STATED THAT GM/BUICK WAS WELL AWARE OF THE FAULTY TRANSMISSION BUT THEY HAVE NOT RECALLED THESE FAULTY TRANSMISSIONS. AUTO SHOP STATED THE PART TO FIX THE TRANSMISSION ONLY COSTS $7. DIDN'T WANT TO GET A NEW GM TRANSMISSION AS IT MAY BE JUST AS FAULTY AS THE CURRENT TRANSMISSION THAT HAD THE PROBLEM. GM SHOULD BE HELD ACCOUNTABLE AND I EXPECT FULL REIMBURSEMENT FOR THE PAYMENT AND EMOTIONAL DISTRESS THIS PROBLEM HAS CAUSED ME.