NHTSA Complaint #10790370 — 2006 MERCURY MOUNTAINEER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10790370
Vehicle	2006 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	June 15, 2011
Date Filed	November 14, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

BOUGHT USED IN WA STATE AND LIVE IN NJ NOW. AFTER PURCHASSE IT RAINED ONE NIGHT AND NEXT MORNING ENTIRE CENTER CONSOLE, OVERHEAD LIGHTS WERE ALL WET INSIDE. UPON FURTHER INVESTIGATION DETERMINED LEAK WAS SUNROOF. NOTIFIED DEALER AND THEY HAD A GLASS SPECIALIST REMOVE THE ENTIRE ASSEMBLY AND THOROUGHLY CLEAN. REPLACED SEAL WITH NEW ONE AND CLAIMED NO MORE LEAKAGE. A FEW DAYS LATER IT RAINED AGAIN (WA WELL KNOWN FOR ALWAYS RAINING) AND AGAIN THE LEAK WAS PRESENT. THE DEALER'S RESPONSE WAS NOW 'PARK YOUR VEHICLE WITH THE FRONT END DOWNHILL. THERE ARE TINY SLOTS THAT DIRECT THE WATER DOWN THE CORNER PILLARS AND APPARENTLY CLOG EASILY. SO PARKING WITH FRONT END DOWNHILL WILL RELIEVE THE WATER BEFORE IT CAN POOL UP TO LEAK.

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