NHTSA Complaint #10789871 — 2012 DODGE CARAVAN

2012 DODGE CARAVAN CONTINUALLY STALLS WHILE DRIVING AROUND ON THE HIGHWAY. USUALLY HAPPENS WHEN WE COME TO A STOP. OFTEN, THE VEHICLE RUNS ROUGH AND STALLS AFTER IDLING. THE CHECK ENGINE LIGHT COMES ON REPEATEDLY, NEARLY WEEKLY THEN GOES OFF AFTER THREE SUCCESSFUL STARTS. HAVE TAKEN THE VAN TWICE TO LITHIA IN MEDFORD TO CHECK AND THEY LOCATED A RECALL ON THE HEADER. THE HEADER WAS REPLACED BUT THE PROBLEM PERSISTED. THE CHECK ENGINE HAS LOGGED MULTIPLE "MIS-FIRE" ERRORS AND NO OTHER ERRORS. THE PROBLEM, TO THIS DAY, HAS NOT BEEN LOCATED AND THUS THEY TELL US THERE IS NOTHING THEY CAN DO. MEANWHILE, WE CONTINUE TO HAVE "MIS-FIRE" ERRORS AND STALL OUT IN INTERSECTIONS ALL OVER THE PLACE. ON THE FIRST VISIT, NEARLY TWO YEARS AGO NOW, LITHIA ALSO DISCONNECTED THE REAR WINDOW CONTROLS FOR A RECALL. THE PART WAS NOT AVAILABLE AND THE VEHICLE WAS SENT HOME. JUST OVER A YEAR AGO WE RETURNED THE VEHICLE TO HAVE THE MIS-FIRE PROBLEM CHECKED AND LITHIA STATED THEY STILL DID NOT HAVE PARTS FOR OUR REAR WINDOW RECALL. THEY TOLD US THEY ADDED US TO THE WAITING LIST. ITS BEEN NEARLY TWO YEARS, I'VE RECEIVED MY SECOND NOTICE ON THIS RECALL AND I STILL DON'T HAVE CONTROL OF MY REAR WINDOWS. I BELIEVE TWO YEARS IS VERY UNREASONABLE TO WAIT FOR A RECALL FIX.