NHTSA Complaint #10789846 — 2010 HONDA ACCORD SERVICE BRAKES

Complaint Details

ODI Number	10789846
Vehicle	2010 HONDA ACCORD
Component	SERVICE BRAKES
Date of Incident	March 18, 2015
Date Filed	November 11, 2015
Mileage	28,037 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

ON 3/18/15 I TOOK OUR 2010 HONDA ACCORD WITH 28,037 MILES TO SUBURBAN HONDA IN FARMINGTON HILLS,MI FOR A OIL CHANGE,THE SERVICE MANAGER NOTIFIED ME THAT THE DRIVER SIDE REAR PADS HAVE WORN OUT TO THE POINT OF WEARING OUT THE ROTOR BEYOND TURNING TO REPAIR,AND I NEED A NEW CALIPER THAT AS WE KNOW MUST BE REPLACED IN PAIRS. HIS PRICE FOR REPAIRS WAS $1027.60 + TAX =$1089.26 I TOOK THE VEHICLE TO MY NEIGHBORHOOD AUTO REPAIR FACILITY AND HAD ALL NEW PADS,ROTORS AND CALIPERS REPLACED FOR $650.04 THIS COSTLY EXPENSE AT THIS LOW MILEAGE OF A BRAND NEW VEHICLE IS COMPLETELY UNACCEPTABLE,HOW MANY OTHER TRUSTING CUSTOMERS BOUGHT THIS VEHICLE AND HAD THE SAME OR SIMILAR REAR BRAKE FAIL AS WELL. AT THE LEAST HONDA SHOULD REIMBURSE US FOR ALL OF THE REPAIRS. AT 28,049 MILES BOTH FRONT TIRES HAD TO BE REPLACED DO TO PREMATURE WARE

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