NHTSA Complaint #10789798 — 2008 GMC ACADIA

RE: DISSATISFIED CUSTOMER EXPERIENCE FROM A LOYAL CUSTOMER. BEGINNING IN 2014, AFTER NARROWLY AVOIDING SERIOUS FROM THE COLLAPSE OF THE REAR LIFT GATE WHILE LOADING THE VEHICLE, SUFFERING MINOR SCRAPS AND BRUISING. I BROUGHT MY VEHICLE TO THE NEAREST GMC SERVICE CENTER AND RECEIVED A QUOTE FOR REPLACEMENT STRUTS. I LATER HAD THEM REPLACED IN 2015 AT MY OWN EXPENSE, ONLY MORE RECENTLY BECOMING AWARE THAT IT WAS DUE TO A PART FAILURE AND SUBJECT TO RECALL AND REPLACEMENT. OF WHICH I WILL FOLLOW UP WITH A REIMBURSEMENT REQUEST. FOLLOWING THAT INCIDENT MY STEERING COLUMN TIGHTENED DURING TURNS FORCING ME TO EXERT EXTREME PRESSURE IN SLOW SPEED TURNS, CREATING A HAZARD TO BOTH MYSELF AND OTHERS. AFTER SEVERAL TRIPS TO THE SERVICE DEPARTMENT AND THE PERFORMING OF STATED REMEDIES PRESCRIBED BY THE GMC SERVICE MECHANIC, THE PROBLEM STILL PERSIST AND MORE RECENTLY IT BEING SUGGESTED THAT THE PROBLEM WAS RELATED TO SUSPENSION STRUTS AND POSSIBLY TRANSMISSION ISSUES SINCE THE 'CHECK ENGINE' LIGHT WAS ON WITH FOR CODES RELATED TO THE TRANSMISSION CONTROL MODULE WERE PRESENT. THROUGH MY OWN RESEARCH I FOUND OUT THAT ALL OF THESE ISSUES ARE RELATED TO EITHER RECALLED ITEMS OR ITEMS LISTED IN TECHNICAL SERVICE BULLETINS, YET NOW I'M BEING TOLD THAT MY COST WOULD BE $1900 FOR REPAIRS AND AN ADDITIONAL $1500 TO REPLACE A FAULTY NAVIGATION/ENTERTAINMENT SYSTEM, DUE TO A SUCK DISC. COLLECTIVELY, I FIND THESE EVENTS, THE MECHANICAL FAILURES AND THE FACT THAT THE BURDEN FOR THESE FAILURES AND EVENTS ARE BEING PLACED ON THE CUSTOMER AS BEING ABSURD AND EGREGIOUS. I CHOOSE TO PURCHASE THIS VEHICLE TO SUPPORT AMERICAN COMPANIES SUCH AS YOURS AND DRIVE AMERICAN MADE VEHICLES OUT OF LOYALTY TO YOU, BUT IF THIS IS THE REWARD I RECEIVE FROM MY LOYALTY I THINK IT IS ABOUT TIME I BEGIN RETHINKING THINGS.