NHTSA Complaint #10789605 — 2009 FORD ESCAPE

2009 FORD ESCAPE POWER STEERING FAILURE. THIS OCCURS WHILE DRIVING AT ALL SPEEDS WITH NO WARNING AND ALSO ON START UP OF THE VEHICLE. VEHICLE WAS SERVICED UNDER FORD SAFETY RECALL 14S05 AND TORQUE SENSOR WAS REPLACED AND THE EPAS SOFTWARE REPROGRAMMED. EXACT SAME SYMPTOMS OF POWER STEERING FAILURE HAVE RECURRED, THIS TIME DIAGNOSING AS POWER STEERING CONTROL MODULE NEEDING REPLACEMENT AND THUS THE ENTIRE STEERING COLUMN. FORD HAS DECLINED TO SERVICE VEHICLE UNDER SAFETY RECALL 14S05 DUE TO THE TORQUE SENSOR ALREADY BEING REPLACED. THE POWER STEERING CONTROL MODULE IS, HOWEVER, LISTED UNDER THE SAFETY RECALL. I WAS TOLD BY THE LOCAL DEALERSHIP THAT DID THE ORIGINAL RECALL WORK AND FORD CUSTOMER REPRESENTATIVES THAT THIS IS NOW NOT COVERED UNDER THE RECALL BECAUSE OF THE TORQUE SENSOR ALREADY BEING REPLACED UNDER THE SAME RECALL. HOWEVER, PRIOR WORK DONE UNDER THE RECALL WAS INADEQUATE IN SOLVING THE ISSUES.