NHTSA Complaint #10789291 β€” 2011 FORD F-150

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10789291
Vehicle 2011 FORD F-150
Component STEERING
Date of Incident
Date Filed
Mileage 50,121 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

THIS CONCERNS FORD MOTOR COMPANY SAFETY RECALL # 14S09. FORD MOTOR CO. INTERNAL LETTER FROM [XXX]. DATED JUNE 10, 2014 TO DEALERS. A "DO NOT DRIVE WARNING." THIS LETTER APPLIES TO ONLY SELECT 2014 F150 MODELS. MY FORD F150 FX4; 2011 HAS AN "IDENTICAL" PROBLEM WITH THE SAME REQUIRED PART NUMBER AND REPAIR NEEDED. ONLY INSTEAD OF BEING A RECALL IT IS CLASSIFIED AS A REPAIR AT A COST OF $1,641.00. I HAVE DOCUMENTATION FROM A DEALER "UFTRING FORD AUTOMALL" STATING THE IDENTICAL PROBLEM. DATED TODAY NOVEMBER 9, 2015. IN FORD'S LETTER I REFERRED TOO, ABOVE. IT WARNS DEALERS THAT THE EPAS GEAR MOTOR POSITION SENSOR MAGNET MAY LEAD TO IMPAIRED STEERING, LOSS OF STEERING CONTROL, WHICH COULD INCREASE THE RISK OF A CRASH. WHY IS MY VEHICLE NOT COVERED? NOTE: ON THE INTERNET THERE ARE MORE F150 OWNERS COMPLAINING ABOUT THIS PROBLEM. A WARNING POPS UP ON THE DASH MONITOR SCREEN. IN BOLD ORANGE LETTERS. "SERVICE ADVANCE TRAC." THIS HAPPENS WHEN TURNING THE STEERING WHEEL TO PARK AT A SLOW SPEED. IT APPEARS RANDOMLY WHEN DRIVING AND THE TURN SIGNAL CANNOT WORK. PLUS THE STEERING WHEEL CAN VIBRATE. IF THE RESET BUTTON IS DEPRESSED THE WARNING ON THE SCREEN DISAPPEARS. BUT YOU HAVE TO SHUT THE VEHICLE OFF AND RESTART IT TO GET THE TURN SIGNAL TO WORK AGAIN AND THE VIBRATION TO END. THE EFFECTED PART # IS: EL3Z3504BE. THE SAME PART NUMBER AND PROCEDURE TO REPAIR THE 2014'S. THIS CAN HAPPEN TO 2011 TRUCKS AT ANY MILEAGE AND OTHER YEARS. FORD EVEN ADMITS IT IS A "DO NOT DRIVE SITUATION." I WANT FORD TO FIX MY VEHICLE AT THEIR COST. IT IS A DEFECT THAT THEY ADMIT TOO. I WOULD UPLOAD THE FORD LETTER. ALSO THE DEALER ANALYSIS. I DO NOT KNOW HOW TO UPLOAD IT. ? IT IS A PDF FILE. PLEASE REPLY THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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