NHTSA Complaint #10789218 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST STEERING POWER AND THE POWER ASSIST FAILURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER TO A PARKING LOT AND CALLED A LOCAL DEALER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE POWER STEERING ANGLE SENSOR WAS REPLACED. A FEW DAYS LATER, THE CONTACT NOTICED THAT THE STEERING WHEEL FELT WEIRD AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,415.