NHTSA Complaint #10788746 — 2012 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10788746
Vehicle 2012 FORD EXPLORER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 27,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I'M DRIVING NORMALLY THEN RANDOMLY A WRENCH LIGHT POPS UP ON THE DASH & SAYS "SEE SERVICE MANUAL". I THEN IMMEDIATELY WITHOUT WARNING LOOSE ALL CONTROL TO MY GAS PEDAL & THE ENGINE SHAKES AT AN IDLE. I AM FORCED TO PULL OVER (MIND YOU WITH MY 2 KIDS IN THE CAR WHEN THIS HAS HAPPENED 3 TIMES IN 1 MONTH). THEN TURN THE CAR OFF. ONCE I TURN IT BACK ON IT "RESETS" IN SOME WAY & RUNS NORMALLY (UNTIL THIS HAPPENS AGAIN). THE FIRST TIME IT HAPPENED WAS 3 WEEKS AGO ON A WEEKEND LATE MORNING DRIVING MAYBE 45MPH, THE 2ND TIME WAS THIS PAST TUESDAY 11/2/15 IN THE EVENING AFTER WORK AT 5:15PM DRIVING MAY 35MPH. I TOOK IT TO THE DEALER THEY SAID IT WAS "FIXED" & THEY SENT ME ON MY WAY. THEN IT HAPPENED THE 3RD TIME THE NEXT MORNING ON 11/3/15 @ 7:30AM WHEN I WAS STOPPING AT A STOP SIGN SO I WASN'T GOING MORE THAN 5MPH. IT'S BEEN BACK AT FORD SINCE THEN & THEY SAID THEY "CAN'T FIX IT IF IT DOESN'T SHOW UP FOR THEM OR THE CAN'T DUPLICATE THE PROBLEM" MEANWHILE MYSELF & I HAVE NO VEHICLE TO SCHOOL & WORK. & THE WORST PART IS ALL TREE TIMES MY KIDS WERE WITH ME & THERE COULD'VE BEEN AN ACCIDENT BUT FORD WON'T DO ANYTHING.

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