NHTSA Complaint #10788180 — 2006 SUZUKI GRAND VITARA

THE VEHICLE WAS SHIPPED TO A SUZUKI DEALER IN PUERTO RICO AND THEN SHIPPED BACK TO THE USA. ONCE SHIPPED TO PUERTO RICO, SUZUKI PROVIDES A SPECIFIC VIN AS VEHICLES EXPORTED OUT OF THE USA. THE VEHICLE WAS SHIPPED BACK TO USA IN 2009 AND EVER SINCE I HAVE RECEIVED THREE SAFETY RECALL NOTIFICATIONS TO HAVE DONE BY LOCAL SUZUKI DEALER. WE CONTACTED THE LOCAL SUZUKI DEALERS SEVERAL TIMES AND THE VIN DOES NOT APPEAR IN THEIR SYSTEM AT ALL. I BEEN TOLD THEY WILL NOT SERVICE MY VEHICLE BEING THAT IT WAS SHIP FROM PUERTO RICO AND THE ONLY PLACE THEY WOULD FIX THE RECALL WOULD BE THERE. I HAVE CONTACTED CORPORATE SUZUKI MULTIPLE TIMES AND BEEN TOLD THEY CAN'T DO MUCH TO TRY TO NEGOTIATE WITH THE DEALER AGAIN WHICH HAS REFUSED TO DO THE SERVICE. I HAVE BEEN MANY HOURS EXPLAINING MY SITUATION TO DIFFERENT INDIVIDUALS FROM DEALER AND SUZUKI AND NEVER COME TO A SOLUTION AFTER SEVERAL MONTHS. I'M TOLD THAT VEHICLES SHIPPED TO PUERTO RICO (US TERRITORY) AND BACK TO US ARE NOT COVERED UNDER THESE SAFETY RECALLS DESPITE I AM RECEIVING THE NOTIFICATION TO MY OHIO ADDRESS. ITS BEEN SEVERAL MONTHS WE BEEN TRYING TO SOLVE THIS ISSUE AND ALWAYS GET THE RUN AROUND. ONE OF THE RECALL IS RELATED TO AIR BAGS AND DIFFERENTIAL TRAIN LOCKING DUE TO FAULTY SEAL. THE VEHICLE WAS BEING DRIVEN BY MY DAUGHTER FOR SCHOOL AND WE'VE NOW HAVE RESTRICTED HER FROM DRIVING THE VEHICLE CONCERNED FOR THESE ISSUES. WE WOULD APPRECIATE ANY SUPPORT OR ASSISTANCE YOU MAY PROVIDE TO SOLVING THIS ISSUE.