NHTSA Complaint #10787530 — 2008 TOYOTA PRIUS

ON 10-28-15, I WAS DRIVING AT A VERY LOW SPEED IN A PARKING LOT. AS I ATTEMPTED TO TURN LEFT TO PARK, I HEARD A LOUD CRACK SOUND IN THE STEERING WHEEL. THE STEERING WHEEL BECAME EXTREMELY LOOSE AND KNOW LONGER COULD CONTROL THE MOTION OF THE WHEELS. I COULD MOVE FORWARD AND BACKWARDS BUT ALL STEERING CONTROL FAILED. THANK GOD I WAS IN A PARKING LOT! I IMMEDIATELY CALLED TOYOTA AND HAD THE CAR TOWED THERE. THEY COULD NOT PINPOINT THE CAUSE BUT SAID I NEEDED A RACK AND PINION STEERING WHEEL SHAFT REPLACEMENT, SPIRAL CABLE, AND STEERING SHAFT. REPAIR COST TOTAL IS $2298.77. MY CAR IS WELL MAINTAINED AND HAS NEVER BEEN IN AN ACCIDENT. I'M UP TO DATE ON RECALLS SO THIS WAS VERY UPSETTING TO ME.....UPDATED 12/30/15 *BF*DT *TP *JS