NHTSA Complaint #10787439 — 2010 MERCURY MILAN ELECTRICAL SYSTEM

Complaint Details

ODI Number	10787439
Vehicle	2010 MERCURY MILAN
Component	ELECTRICAL SYSTEM
Date of Incident	October 29, 2015
Date Filed	October 31, 2015
Mileage	69,450 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

JERSEY CITY FORD SERVICE DEPART REPORTS THE HYBRID HARNESS BURNT OUT AND KILLED MY BATTERY. $900 FOR THE HARNESS, $185 FOR THE 84 MONTH BATTERY. THE CAR IS 5 YEARS OLD AND I'M REPLACING THE HARNESS? THE VEHICLE WAS STATIONARY IN A CAR PORT. WHEN I TRIED STARTING THE CAR THE PATS SYSTEM ACTIVATED, THE CAR WOULD NOT START. IT WAS TOWED TO THE DEALERSHIP AND THEY CALLED TODAY, THE HYBRID HARNESS AS TO BE SHIPPED FROM DETROIT. THIS PART SHOULD NOT HAVE FAILED UNDER ANY NORMAL USE....EVER. IF I HAD BEEN DRIVING WHEN IT FAILED I WOULD HAVE LOST ALL POWER, STEERING, BRAKES, AND ABILITY TO CONTROL THE CAR.

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