NHTSA Complaint #10787201 — 2013 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10787201
Vehicle	2013 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	October 26, 2015
Date Filed	October 30, 2015
Mileage	62,577 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

THE DOOR LATCHES WERE KNOWN BY FORD TO BE FAULTY. WHILE DRIVING, THE PASSENGER SIDE DOOR LATCH FAILED AND THE DOOR OPENED. AFTER CONTACTING THE DEALERSHIP'S SERVICE DEPARTMENT, WE WERE TOLD FORD DIRECTED THEM TO NOT FIX THE ISSUE UNTIL THE LATCH FAILED. I THEN CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THE DECISION WAS A JOINT ONE BETWEEN THEM AND THE NHTSA, ESSENTIALLY PASSING THE BLAME. FORD HAS KNOWINGLY PUT UNSAFE CARS ON THE ROAD AND SHOWN NO CONCERN FOR THE PERSONAL SAFETY OF THEIR CUSTOMERS.

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