NHTSA Complaint #10787054 — 2012 NISSAN VERSA

PRE OWNED VEHICLE HAS A FAILED TRANSMISSION SHIFT ASSEMBLY (POWER TRAIN) WHICH WAS NOT ADDRESSED PROPERLY DURING THE RECALL REPAIR DONE PRIOR TO CURRENT OWNER TAKING POSSESSION OF THE VEHICLE.NISSAN NOW STATES THAT THE "CAMPAIGN IS CLOSED OUT AND NOTHING CAN BE DONE ON THIS" HOWEVER., THEY DID OFFER$250 FOR THE CONSUMERS" INCONVENIENCE." WHICH WAS STRANGE SINCE..WHY WOULD THEY DO THIS IF IT IS NOT AN ISSUE?AND DID SAY THAT THE VEHICLE SHOULD BE COVERED UNDER POWER TRAIN 5 YRS(60000) AND REFERRED ME TO CONSUMER AFFAIRS. ALSO STRANGE. AFTER READING YOUR WEBSITE, I DECIDED TO REPORT THIS DIRECTLY TO YOU AS THEY ARE NOW TECHNICALLY NON-COMPLIANT ON THIS GOVERNMENT RECALL AS THEY REFUSE TO ADDRESS THE APPROPRIATE REPAIR. NISSAN IS TRYING TO "WRITE THIS OFF" AS A CLOSED CAMPAIGN AS THE SHIFT KNOB WAS REPLACED PRIOR TO CURRENT OWNER TAKING POSSESSION(2012); EVEN THOUGH A NEW INDEPENDENT DEALER , NOT INVOLVED IN ORIGINAL RECALL WORK;HAS RECENTLY STATED THAT CONSUMER SHOULD SEEK ASSISTANCE UNDER THIS RECALL FROM NISSAN AND THAT THE CAR ABSOLUTELY NEEDS THE SHIFT ASSEMBLY. YOUR WEBSITE STATES THAT THE KNOB AND ASSEMBLY SHOULD BE REPLACED UNDER THIS CAMPAIGN( RECALL 12V032000)NISSAN IS REFUSING TO COVER THIS ASSEMBLY (ESTIMATE ATTACHED)WHICH WAS PART OF THE ORIGINAL RECALL. AUTOMATIC SHIFTER IS CURRENTLY UNABLE TO GO INTO PARK. AND IS BEING PARKED IN NEUTRAL WHICH POSES A SIGNIFICANT SAFETY RISK. NISSAN CORPORATE CONSUMER AFFAIRS WAS VERY "SHADY" ABOUT TELLING ME "WHO I WAS SPEAKING WITH, WHERE THEY ARE LOCATED, OPERATOR ID,NAME OF REP, OR ANY IDENTIFYING INFORMATION WHILE SPEAKING WITH THE REGIONAL CUSTOMER SERVICE PERSON ON THE PHONE.THE ONLY INFORMATION I WAS GIVEN WAS P3C AS THEIR "AREA" IN FRANKLIN TN. PLEASE ADVISE OR DIRECT TO CONTACT IN THE NISSAN RECALL AREA ANY ASSISTANCE/DIRECTION WITH THIS ISSUE WOULD BE GREATLY APPRECIATED. THANK YOU *TR