NHTSA Complaint #10786572 — 2010 HONDA ODYSSEY

THE NYLON GUIDE ROLLERS ON THE PASSENGER SLIDING DOOR BROKE. THESE ROLLERS APPARENTLY CONTRIBUTE TO KEEPING THE DOOR UP AND INSIDE THE GUIDE RAIL. THIS CAUSED THE DOOR TO DROP AND BE SUSPENDED BY THE MOTORIZED CABLE THAT OPENS/CLOSES THE DOOR AND CANTILEVERED OFF OF THE BOTTOM GUIDE. THIS HAPPENED AFTER BEING PARKED AND ACTUATING THE DOOR. THERE WAS A SOUND OF THE NYLON GUIDES CRACKING AND THE SLIDER HITTING THE BODY PANEL. THE VEHICLE HAS 62,000 MILES ON IT. I CONSIDER IT UNSAFE THAT THE DOOR BECAME UNUSABLE AND WOULD NOT RETURN CLOSED UNLESS UNBOLTED AND PUSHED IN. IT THEN DID NOT LATCH AND HAD TO BE CHAINED/TIED DOWN. THE HONDA DEALERSHIP REPAIRED THE DOOR. THE HONDA DEALERSHIP AND I MUST HAVE HAD A COMMUNICATION ISSUE. IT WAS CHARACTERIZED IN THE ITEMIZED STATEMENT DIFFERENTLY THAN MY VERBAL DISCUSSIONS WITH THEM ABOUT THE ISSUE. IT WAS WRITTEN UP AS A DOOR JAM. HOWEVER, THE SERVICE PERSON WAS QUITE FAMILIAR WITH THE ISSUE I EXPERIENCED AND SAID IT WAS NOT UNCOMMON. I WAS ADVISED IF THE DOOR BECAME COMPLETELY DETACHED TO GO TO A BODY SHOP FIRST. MY INSTANCE WAS NOT THAT SEVERE.