NHTSA Complaint #10786511 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	10786511
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	October 23, 2015
Date Filed	October 27, 2015
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

POWER ASSIST HAD INTERMITTENT FAILURE. I COULD RESET BY TURNING VEHICLE OFF AND RESTARTING. THIS HAPPENED BOTHE DRIVING AND SOMETIMES UPON STARTUP.TOOK TO DEALER, THEY REFRESHED STEERING ASSIST COMPUTER. POWER ASSIST FINALLY FAILED COMPLETELY. RESEARCHED ON WEB AND FOUND FORD HAD RECALL OF 2013 FLEX STEERING. HOWEVER MY VEHICLE FELL OUTSIDE BUILD DATE STATED IN RECALL. IT IS OBVIOUS TO ME THAT THE PROBLEM OCCURRING AS STATED IN RECALL WAS NOT FIXED IN LATER BUILT VEHICLES. SHOULD THE RECALL BE EXPANDED? I BELIEVE SO. THIS FAILURE SHOULD NOT OCCUR THIS EARLY IN THE VEHICLES LIFE AND IT IS A SAFETY HAZARD AS IT FAILS WHEN DRIVING. DATE BELOW IS THE LAST FAILURE WHICH THE DEALER WANTS $500.00 TO REPAIR

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