NHTSA Complaint #10786371 — 2003 CHEVROLET IMPALA

MY PASSLOCK SYSTEM HAS BEEN MALFUNCTIONING FOR YEARS NOW (2007-2015) AND AT RANDOM INTERVALS, MY CAR WILL NOT START AND I HAVE TO WAIT 15 MINUTES BEFORE THE ENGINE WILL START. SOMETIMES THE "SECURITY" LIGHT WILL TURN ON WHILE I AM OPERATING THE VEHICLE AND AFTER I HAVE PARKED IT, THE SECURITY LIGHT WILL FLASH AND I CAN'T START THE ENGINE UNTIL AFTER THE 15 MINUTE CYCLE HAS CONCLUDED. NOT ONLY HAS THIS ISSUE BEEN AN INCONVENIENCE, BUT I HAVE HAD OCCASIONS WHERE IT HAS PUT ME IN DANGER. I AM NOT RESPONSIBLE FOR THE PASSLOCK SYSTEM FAILURE, NOR DO I HAVE THE FUNDS TO REPAIR OR REMOVE IT. I BELIEVE THAT PASSLOCK WAS A FAULTY SYSTEM FROM THE BEGINNING AND THE FACT THAT IT HAS NOT BEEN RECALLED SHOCKS ME. I AM VERY AFRAID THAT ONE DAY THE PASSLOCK SYSTEM MALFUNCTION WILL OCCUR WHEN THE VEHICLE IS IN MOTION AND THAT I WILL LOSE POWER STEERING, BRAKING, AND OTHER VITAL OPERATIONAL FUNCTIONS. NOTICEABLY, THE PASSLOCK MALFUNCTION HAS BECOME MORE FREQUENT, SO I NEEDED TO FILE THIS COMPLAINT. I HAVE TALKED TO SERVICE EXPERTS AT MY LOCAL CHEVY DEALERSHIP AND THEY HAVE TOLD ME ON MORE THAN ONE OCCASION THAT THIS ISSUE IS WIDESPREAD, INCLUDING MANY GM VEHICLES, AND THAT EVENTUALLY MY CAR JUST WON'T START ANYMORE. THE QUOTED PRICES TO FIX THIS ISSUE (EITHER REPAIRING IT OR REMOVING IT ENTIRELY) HAVE BEEN RIDICULOUSLY HIGH AND I DON'T UNDERSTAND WHY I SHOULD BE FORCED INTO PAYING FOR A WELL-KNOWN GM/CHEVROLET PROBLEM.