NHTSA Complaint #10785633 — 2012 CHEVROLET TRAVERSE

I HAVE A 2012 CHEVY TRAVERSE THAT MADE NOISE WITH TURNING, WAS LEAKING POWER STEERING FLUID AND BECAME VERY DIFFICULT TO STEER WHILE DRIVING. POWER STEERING FLUID WOULD PUDDLE UNDERNEATH THE VEHICLE. I ONLY HAVE A LITTLE OVER 35,000 MILES ON IT. THE BUMPER TO BUMPER WARRANTY EXPIRED IN 6/15. I TOOK IT TO MY MECHANIC WHO DETERMINED THAT THE RACK AND PINION NEEDED TO BE REPLACED. I CALLED CHEVY AND THEY STATED THAT THEY WERE UNAWARE OF AN ISSUE OF THIS NATURE WITH MY TYPE OF VEHICLE AND THAT I HAD NO OUTSTANDING RECALLS. THEY STATED I NEEDED TO HAVE IT TOWED (THEY OFFERED TO PAY) TO A DEALERSHIP TO BE ACCURATELY ASSESSED AS IF MY VERY EXPERIENCED MECHANIC WAS NOT ABLE TO DETERMINE THERE WAS AN ISSUE. I WAS TOLD THAT BASED ON MY VIN MY VEHICLE DOESN'T HAVE ANY ISSUES. I TOLD THEM THAT BASED ON MY VEHICLE THE VIN HAS PROBLEMS AND THAT THE VIN DOES NOT PREDICT WHETHER IT WILL HAVE ISSUES. THERE MIGHT NOT BE A RECALL HOWEVER THERE ARE COMPLAINTS TO THE NHTSA AND A CLASS ACTION LAWSUIT. THIS IS A SAFETY ISSUE TO MYSELF, OTHER VEHICLES DRIVING AROUND ME AS WELL AS PEDESTRIANS. I LIVE RIGHT BY AN ELEMETARY SCHOOL. MY STEERING MAKES A HORRIBLE SOUND AND BECOMES VERY DIFFICULT TO STEER WHILE DRIVING.