NHTSA Complaint #10785273 — 2012 NISSAN VERSA

I BOUGHT A 2012 NISSAN VERSA IN 2012 BRAND NEW. I BOUGHT THIS CAR BECAUSE OF NISSANS RELIABILITY AND THE CAR GOT GREAT GAS MILEAGE. I HAD REGULAR MAINTENANCE AND SERVICE, BUT NOT AT THE DEALERSHIP. IN LATE SEPTEMBER 2015 WHEN THE CAR HAD ABOUT 70,000 MILES ON IT IT STARTED RANDOMLY JERKING WHEN DRIVING. I TOOK IT IN TO THE DEALERSHIP AND THEY TOLD ME THE TRANSMISSION HAD WENT OUT AND IT WOULD COST ME $3,500 FOR A NEW TRANSMISSION WITH A 1 YEAR WARRANTY. THE VERSA HAS A CVT TRANSMISSION AND THEY SAID THE FLUID SHOULD HAVE BEEN CHANGED AT 60,000 MILES AND PROBABLY GOT TO HOT AND BROKE DOWN. THE WARRANTY WAS FOR 5 YEARS OR 60,000 MILES. HERE ARE MY ISSUES: I WAS NEVER TOLD WHEN I PURCHASED THE CAR THAT THE CVT TRANSMISSION FLUID NEEDS CHANGED EVERY 60,000 MILES. I WAS TOLD AFTER THE TRANSMISSION WAS RUINED THAT IT SHOULD BE. I HAD THE CAR IN THE DEALERSHIP AT 63,000 FOR A RECALL AND NO ONE MENTIONED IT. I HAVE DRIVEN FOR 25 YEARS AND NEVER HAD TO CHANGE TRANSMISSION FLUID IN PRIOR VEHICLES THE CAR NEVER HAD ANY KIND OF WARNING LIGHT TO LET ME KNOW THERE WAS A PROBLEM AND I TOOK IT IN ALMOST IMMEDIATELY AFTER THIS STARTED HAPPENING. I FOUND OUT THAT THE CVT TRANSMISSION IS A KNOWN ISSUES AND IN 2010 THEY WERE COVERED BY A 6 YEAR 120,000 MILES WARRANTY MEANING SOMEONE WHO HAS A CAR 2 YEARS OLDER THAN MINE STILL HAS A WARRANTY. I DROVE THIS CARE EVERY MILE MYSELF AND I DROVE IT LIKE A 90 YEAR OLD MAN. IN THE END I HAD TO SPEND $4,004 ON A NEW TRANSMISSION ON A 3 YEAR OLD CAR. I MADE 2 CASES TO NISSAN AND A REGIONAL MANAGER CALLED ME AND SAID THERE IS NOTHING NISSAN CAN DO. TO ME THERE IS NO LOGICAL EXPLANATION WHY THE TRANSMISSION WENT OUT, WHY THERE IS NO SYSTEM THAT WOULD LET ME KNOW THERE IS A PROBLEM BEFORE IT IS RUINED, AND WHY I WAS NEVER INFORMED THAT THE FLUID SHOULD BE CHANGED.