NHTSA Complaint #10785081 — 2011 NISSAN JUKE

I HELPED MY DAUGHTER PURCHASE A 2011 NISSAN JUKE IN NOVEMBER 2015. IN APRIL 2015, THE CHECK ENGINE LIGHT CAME ON IN THE VEHICLE. SHE IMMEDIATELY TOOK IT IN TO A WAL-MART SERVICE CENTER. THE WM TECHNICIAN TOLD HER THAT THERE WERE METAL SHAVINGS IN THE OIL PAN AND THAT THE TIMING CHAIN NEEDED TO BE REPLACED. HE SUGGESTED THAT SHE TAKE THE VEHICLE ON TO A NISSAN DEALERSHIP WHICH SHE DID THE NEXT DAY. THE SERVICE TECHNICIAN AT THE NISSAN DEALERSHIP TOLD HER THAT 'WAL-MART DIDN'T KNOW WHAT THEY WERE TALKING ABOUT,' AND THAT THERE WERE NO METAL SHAVINGS IN THE OIL PAN. THEY DID, HOWEVER, REPLACE THE TIMING CHAIN SINCE THERE WAS ABOUT TO BE A RECALL, AND THEY ALSO PERFORMED AN OIL CHANGE. LAST WEEK (OCTOBER 2015), THE CAR WENT DEAD IN THE MIDDLE OF THE HIGHWAY. MY DAUGHTER TOOK IT THE NEXT DAY TO THE SAME NISSAN DEALERSHIP. THE SAME SERVICE TECHNICIAN AS THE ONE IN APRIL TOLD HER THAT THERE WERE METAL SHAVINGS IN THE OIL PAN, THERE WAS NO OIL IN THE VEHICLE, AND THAT DUE TO HER NEGLIGENCE THE ENGINE WOULD HAVE TO BE REPLACED AT A COST OF $10,000. WHEN SHE POINTED OUT THAT SHE TOLD THEM IN APRIL ABOUT THE METAL SHAVINGS, THE SERVICE TECH TOLD HER HE HAD NO RECOLLECTION OF THAT. SHE AND I BOTH TALKED WITH A NISSAN REGIONAL SPECIALIST. WE WERE TOLD, 'SORRY, YOUR POWERTRAIN WARRANTY RAN OUT AT 60,000 MILES.' AS I LOOKED OVER HER RECEIPT FROM APRIL, I NOTICED THERE WERE ITEMS LISTED THAT WOULD BE USED TO STOP AN OIL LEAK (THIS WAS CONFIRMED BY A CERTIFIED MECHANIC), YET NO SUCH PROBLEM WAS MENTIONED TO HER OR CHECKED OFF ON THE INSPECTION SHEET THEY GAVE HER. WHEN I ASKED THE REGIONAL SPECIALIST TO SPEAK TO THE FACT THAT THERE HAD OBVIOUSLY BEEN AN ATTEMPT TO PATCH AN OIL LEAK, HE REPLIED, 'I CAN'T SPEAK TO THAT. I'M NOT A MECHANIC.' NISSAN HAS BEEN ABSOLUTELY NO HELP.