NHTSA Complaint #10785003 — 2005 CHEVROLET MALIBU CLASSIC

THE IGNITION CYLINDER ON MY 2005 CHEVROLET MALIBU CLASSIC FAILED, AND THE KEY COMES OUT OF THE IGNITION IN THE ACCESSORY POSITION. THE GENERAL MOTORS RECALL TO MAKE THE KEY HOLE SMALLER ON THE KEY ITSELF TO FIX IGNITION PROBLEMS IS AN INCOMPLETE REPAIR. UPON CONTACTING GM ABOUT THE IGNITION PROBLEM, THEY IMMEDIATELY TOLD ME NOT TO DRIVE THE VEHICLE, AND THEY HAD THE VEHICLE TOWED TO GILLMAN CHEVROLET HARLINGEN AT THEIR EXPENSE, BUT SO FAR GM HAS REFUSED TO MAKE A COMPLETE REPAIR TO THE IGNITION. GM MAINTAINS THAT THE RECALL TO THE IGNITION PROBLEM IS ONLY TO FIX THE KEY HOLE, AND DOES NOT WANT TO AUTHORIZE A COMPLETE REPAIR FOR THE IGNITION FAILURE. ALSO, THE SHIFTER SELENOID HAS FAILED, AND THE KEY WON'T RETURN TO THE OFF POSITION. THE THEFT SYSTEM ALSO FAILED ON THIS VEHICLE AND WON'T ALLOW THE CAR TO TURN ON. WHEN THE THEFT SYSTEM FAILS, THE ONLY WAY TO TURN ON THE VEHICLE IS TO LEAVE THE KEY IN THE IGNITION FOR 10 MINUTES WHICH THEN RESETS THE THEFT SYSTEM. GM IS BUILDING SUBSTANDARD VEHICLES AND WON'T MAKE COMPLETE REPAIRS ON THE FAULTY IGNITIONS. THIS IS A SAFETY ISSUE FOR GM CUSTOMERS AND AFTER A WEEK OF TRYING TO GET GM ASSISTANCE TO REPAIR MY IGNITION PROBLEM, THE GM CUSTOMER SERVICE REPRESENTATIVE HAS NOT RETURNED MY CALLS.